General Question
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What is CatalogRack.com?
What are the CatalogRack.com Service Rates?
How do I use Make Suggestions?
Can I have more than 1 session going at one time?
What about brands, important to our company, that are not part of CatalogRack.com?
How many performance and accessory brands are participating?
How do I Send Corrections
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Setup
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I can not get access to the Setup area?
I can not see a specific warehouse distributor. Why?
How do I know when an inactive brand I selected in set-up becomes active?
How do I select my WD/Supplier Sources?
How do I set or change the order that my WDs/Suppliers show up in?
How do I change the order that brands show up on the screen?
How do I choose or change the catalogs I want to display on CatalogRack.com?
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Finding Products
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How do I look up a part?
Why is it taking so long to find a product?
Why must I answer a question when there is only one choice?
Why am I being asked questions that do not seem to apply to my lookup?
Can I change my product's selection without going through the vehicle selection again?
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Pricing
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How can I set up a pricing structure by Product Line or Part Number?
How do I set or change prices?
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Pictures
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The picture shown does not match the product listed. Why?
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Unable to find products
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What if the vehicle I am looking for is not in the list?
What if the part I am looking for is not in the Part Type/SmartWord index?
What if a Part Number I am looking for is not in the catalog?
I do not see the products from a specific catalog. Why?
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What is CatalogRack.com?
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Just think of it like a paper catalog rack on the counter of a parts store... EXCEPT... CatalogRack.com has "electronic" catalogs in it, instead of paper catalogs. So instead of trying to remember which brand has the product a customer is looking for, a counterman simply types in words like "running boards", "camshafts", "intake manifolds", "wheels" or whatever words describe the product the customer wants.
In seconds, CatalogRack.com searches among the millions of electronic catalog database records selected to be part of a store's customized service. The search results appear on-screen, complete with available brands, applications and pricing.
CatalogRack.com delivers an easier, quicker and more accurate way for countermen to find the products, part numbers and pricing needed to close the sale.
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What are the CatalogRack.com Service Rates?
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CatalogRack.com is free to all qualified aftermarket businesses.
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How do I use Make Suggestions?
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Make Suggestions allows you to give CatalogRack.com as well as the manufacturer feedback on various questions and requests. Whatever screen you are on, simply click on Make Suggestions on the left side of your screen and a box will pop up that allows you to send CatalogRack.com an e-mail. You simply fill in your name and your e-mail address, choose what the topic is and send us your comments/questions. There is no need to copy everything that is on the screen you are looking at, all of the information gets passed along with your e-mail. Once CatalogRack.com gets your Make Suggestions comments, you will get an e-mail notifying you that it was received and letting you know the timeframe that you will get a response.
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Can I have more than 1 session going at one time?
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Yes, you can have up to 3 computers connected to CatalogRack.com in any 24 hour period.
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What about brands, important to our company, that are not part of CatalogRack.com?
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No problem. The cost for a manufacturer to have an ALL-Channels electronic cataloging database is but a fraction of the manufacturer's cost to print paper catalogs; so every manufacturer, no matter how small, can afford the service. Faxing DCi a list of the most important brands to your operation will generate a letter on your behalf to any manufacturer not currently participating. You may also use the Feedback option to send us the list.
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How many performance and accessory brands are participating?
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Currently, more than 120 of the industry leading performance and accessory brands have subscribed to or plan to participate in our ALL Channels Enter Once-Service EVERYBODYSM electronic cataloging database building service. This qualified them to be included on any jobbers CatalogRack.com service at no charge. These leading brands represent the majority of sales done in the performance and accessory aftermarket.
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How do I Send Corrections
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Send Corrections allows you to give CatalogRack.com feedback on various questions. Whatever screen you are on, simply click on Send Corrections on the left side of your screen and a box will pop up that allows you to send CatalogRack.com an e-mail. You simply fill in your name and your e-mail address, choose what the topic is and send us your comments/questions. There is no need to copy everything that is on the screen you are looking at, all of the information gets passed along with your e-mail. Once CatalogRack.com gets your Send Corrections comments, you will get an e-mail notifying you that it was received and letting you know the timeframe that you will get a response.
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I can not get access to the Setup area?
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The password used to gain access to the Setup area is generally different from your Login password. For security reasons, only the owner/manager should have access to the Setup area.
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I can not see a specific warehouse distributor. Why?
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Go to the Setup button on the left side of your screen. Check to see if that warehouse distributor is Available, and that they have been Selected.
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How do I know when an inactive brand I selected in set-up becomes active?
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From any page in CatalogRack.com you can click on the Catalogs link to see the catalogs you have selected that are currently active, and that will become active in the next few months.
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How do I select my WD/Supplier Sources?
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Access Setup on the left side of your screen, type in your password and click on Continue. The click on Select Suppliers. You will get a listing of suppliers who handle the catalogs you have previously selected. There will be three types of suppliers; those that are available now, those that are available on a future date and those that have not signed up yet. You can select any of these by clicking in the box to the left of the supplier. If you select a supplier that is not availbale now, when it becomes available it will automatically be added to your CatalogRack.com.
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How do I set or change the order that my WDs/Suppliers show up in?
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Go to Setup on the left side of your screen, type in your password and click on Continue. Then click on Rank Suppliers by Catalog. This will show a list of catalogs that you have selected. Under the Supplier column on the right, you will see one of two things: either it will show a single supplier which means that that is the only supplier that you have selected that carries that catalog or it will say Multiple Suppliers which means that you have selected multiple suppliers for that catalog. Click on Multiple Suppliers. You can then choose any of the suppliers listed by clicking in the circle to the left and then selecting Higher on the list or Lower on the list at the bottom of the screen. Once you click on Save the suppliers will then appear in the order that you have selected them when a part from that catalog is looked up.
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How do I change the order that brands show up on the screen?
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Go to Setup on the left side of your screen, type in your password and click on Continue. Then click on Rank Catalogs by Part Type. This will show a list of part types from the catalogs that you have selected. Under the Catalog column on the right, you will see one of two things: either it will show a single brand which means that that is the only brand that you have selected that carries that part type or it will say Multiple Catalogs which means that you have selected multiple catalogs for that part type. Click on Multiple Catalogs. You can then choose any of the catalogs listed by clicking in the circle to the left and then selecting Higher on the list or Lower on the list at the bottom of the screen. Once you click on Save the brands will then appear in the order that you have selected them when that part type is looked up.
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How do I choose or change the catalogs I want to display on CatalogRack.com?
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Go to Setup on the left side of your screen, type in your password and click on Continue. The click on Select Catalogs. Here you can add or delete catalogs from your CatalogRack.com service simply by clicking in the box next to the catalog. You can choose to view all catalogs or just those catalogs that are available now by clicking on one of those choices at the bottom of the screen. When you are done, click on Continue and all of the catalogs you have selected to be displayed will show on the screen. If the list is correct, click on Save. If not, click on the back button on your browser and review your selections again.
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How do I look up a part?
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You simply find the part type in the listing on the Start Look-up screen, either by typing it in the box above the list or scrolling down the list to find it. Once you have found the part, click on the Continue button and the system will ask you enter whatever additional information is necessary. The system will show only those vehicles that have that Part Type assigned. If a vehicle is not on the list, it does not have the product available.
If you have a specific part number that you want to view, you can enter that number in the Part Number lookup area.
You may also select a specific vehicle by using the Vehicle Lookup area. This will show all the products that are available for the entered vehicle.
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Why is it taking so long to find a product?
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There are a number of things that can affect the speed of the product lookups, such as: the speed of your computer; the speed of your Internet connection (dial-up vs. DSL/Cable) or the amount of Internet traffic at that time. You can check your line speed by using this address (copy and paste it into the Address bar of your browser):
http://computingcentral.msn.com/internet/speedtest.asp
Do this 3 or 4 times during the day to get a true picture of your line speed. T1 or DSL line speed is dependent upon the amount of active traffic you have going through the connection so having that type of connection doesn't necessarily mean you have that type of line speed. If the lookup process is slower than usual, and the condition lasts for more than a few days, please use Feedback to let us know the details of time and product lookup.
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Why must I answer a question when there is only one choice?
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The system is set up to offer specific groups of questions/choices for each Part Type. It has to cover each question group even if there is only one choice.
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Why am I being asked questions that do not seem to apply to my lookup?
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The program will sometimes ask qualifier questions that do not seem to apply, such as Engine Size for Shock Absorbers. If only one manufacturer offers shocks that are dependent on engine Size, that question will be asked for every shock selection. This applies to all product selections.
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Can I change my product's selection without going through the vehicle selection again?
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Yes, it is possible to select another product category without going through the entire vehicle selection process. Once you get to a specific part number on the "Part Detail" page, there is a button at the top for "Search Other Products" When you click on that button, you will get a list of additional products for the same vehicle you just choose. You may be asked some additional question to ensure the correct application for the part and vehcile you are looking for.
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How can I set up a pricing structure by Product Line or Part Number?
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Access the Setup area.Then click on Set Sell Prices.The first screen allows you to set the prices by each catalog. Now by clicking on an individual catalog name you will see a list of the Product Lines in that catalog. You now can set the Sell prices by each of the Product Lines in that catalog. Also, by clicking on a Product Line name you can set the prices for each part number in the Product Line, if needed. There are instructions for each of these steps. Just click on Click here for more information.
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How do I set or change prices?
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Access Setup on the left side of your screen, type in your password and click on Continue. Then click on Set List Prices. Here you can choose what prices you want to display in the List Price, and select how they are calculated. You will do this for each catalog you have selected. Be sure to save your changes.
Then click on Set Sell Prices.The first screen allows you to set the prices by each catalog. By clicking on the catalog name you can set the prices by each of the Product Lines in the catalog. Also, by clicking on a Product Line name you can set the prices for each part number, if needed. There are instructions for each of these steps. Just click on Click here for more information.
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The picture shown does not match the product listed. Why?
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All of the product images seen on CatalogRack.com are supplied by the manufacturers. We match the images to the part numbers following their guidelines. Many times the picture of the exact product, or the product on a specific vehicle, does not exist. So, the picture that is the closest match will be used. If no images are available, the manufacturer's logo will be shown in place of a picture.
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What if the vehicle I am looking for is not in the list?
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That means that the part type that you picked isn't manufactured for that vehicle.
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What if the part I am looking for is not in the Part Type/SmartWord index?
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First look for it under a different name. The SmartWord index is designed to help you find a part no matter what you call it, but there may be parts that are not covered on CatalogRack.com. You can always use Feedback to let us know of parts that you sell that you'd like to see on CatalogRack.com.
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What if a Part Number I am looking for is not in the catalog?
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It's a possibility that you don't have the right application for that part number. Review your choices to make sure. If you still believe that a certain part number should fit the application that you choose, send a Feedback to CatalogRack.com to review.
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I do not see the products from a specific catalog. Why?
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Go the Setup button on the left side of your screen. Check to see if that catalog is Available, and that they have been Selected.
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